ACP Connections is looking for a strong ServiceNow Business Analyst for a contract to hire or permanent role. Great organization to work for!

Required Skills:

·         5 years' experience as a business analyst

·         Experience on the ServiceNow platform as an administrator and/or developer

·         Customer service experience

·         Great communication skills

Certifications Preferred:

·         A bachelor's degree

·         ServiceNow Certification

The Business Analyst is responsible for gathering requirements to develop solutions to business process problems and provide solutions.

The Business Analyst also writes customized training materials to align with project.

Analyzes business processes and documents functional requirements to increase operational maturity Translates and documents client needs into actionable requirements.

Develops use cases, process diagrams,and requirements documentation using stories and scrum tasks in ServiceNow.

Collaborates with project team to design appropriate process solutions.

Evaluates requirement changes and provides feedback to ensure alignment to original design objectives.

Advises on options, risk and impacts on business processes and cultural adoption.

Follows up on needs and provides timely status reports to project manager.

Communicates technical problems and solutions to both technical and non-technical audiences.

Creates end-user training materials based on project requirements.

Builds positive relationships by providing excellent service/support and consistent communication as appropriate.

Strong customer service and exemplary communication both written and verbal.

Ability to translate technical specifications into business requirements and vice-versa.

Excellent presentation skills thorough attention to details, ability to multitask, and effective time management skills.

Advanced knowledge of ServiceNow

Job Type: Contract

Salary: $50.00 /hour